NameSilo's Unintelligent Renewal Refund Policy

Started by socialreger, Jun 24, 2022, 04:31 AM

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socialregerTopic starter

"So, as I was going through my emails today, I noticed that NameSilo had renewed a few domains that I had with them, even though I didn't want them to be renewed. These domains were set to expire on May 17th, 2022, but NameSilo renewed them before that. When I contacted NameSilo five days later, they refused to give me a refund because their policy only allows refunds within 48 hours.

But, since I hadn't even used the service yet, I don't see why they couldn't issue a refund. It seems like NameSilo is eager to take money from their customers, without clearly stating their refund policy on their website or in their emails. Frustrated with this experience, I decided to file a dispute with Paypal and share this information with everyone else. On a positive note, I hope everyone has a lovely Mother's Day weekend!"
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Crewingtop

I'm not certain of their process for setting up new domains, but they seem to renew all names set to expire in a given month on the first of that month, provided that they are set to auto-renewal. While I understand you may not want to hear this, if your domains were set to auto-renew in May, it's difficult to fault them for completing the renewal as requested.
It may have been wise to adjust your renewal settings before this occurred - I made changes to mine earlier this year.
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vallam

NameSilo is a domain registrar that specializes in the mass registration and transfer of domain names, with pricing starting at just $2.19 per year. Their services include domain registration, transfers, bids, and more, all accessible through their search function for both individual or bulk searches.

Included with each domain purchase are DNS management tools, free domain privacy, record blocking, domain defender protection, portfolio management, and access to their marketplace for purchasing auctioned or directly sold domains. Additionally, transferring an existing domain to NameSilo is a simple three-step process that takes 5-7 days to complete. Other advantages include 24/7 customer support, a comprehensive knowledge base, free WHOIS privacy forever, and the ability to forward email and park domains (with 100% earnings).
 Prices for some popular domains include a yearly rate of $8.99 for .com, $11.79 for .net, $2.19 for .store, $3.99 for .design, $10.79 for .org, and $6.49 for .biz.
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