our emails mark as spam in gmail

Started by AMGH, Jun 28, 2022, 03:24 AM

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AMGHTopic starter

Hello, even after a week, our emails are still being sent to the spam folder of Gmail customers.
We have set and validated all the necessary records such as rdns, dkim, spf, and have also been rated 10/10 by mail testers while not being blacklisted. Despite these efforts, our emails are still being marked as spam. Is there any solution to this issue?

Should we try contacting Gmail about this and if so, how?
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vikov

Suggest to Gmail recipients to click on the "Not spam" option for your emails. Google's automated systems will eventually recognize that these emails are safe and requested (assuming they actually are), and will start delivering them to the Inbox instead, both for existing and new recipients.
It may take some time to establish a positive reputation with MSPs.
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Sevad

You can whitelist an IP address or approved senders in Google Workspace by following these instructions: https://support.google.com/a/answer/60751.

Individual users can create their own whitelist using filters (as explained here: https://downtimemonkey.com/blog/how-to-whitelist-an-email-address-in-gmail.php) or help train the spam filter by indicating when a message is misclassified as "Not Spam."

The control for whitelisting and spam filtering is located on the receiver's end, so there is nothing that can be done on the sender's end except for following the general guidelines listed here: https://support.google.com/mail/answer/81126?hl=en&vid=1-635789122382665739-3305764358.

If you are still unsure about how to proceed, consider posting the headers of an affected message for assistance.

adm.1.n

This frequently happens if you're sending lots of similiar texts from the same IP, if you use paid service for email mass-sending try to add there different IP-addresses and change the messages headers every 10-20 times you send it. Also ask your subscribers to press the 'not spam' button every time they receive your email.
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Kralj187

To avoid Gmail marking your emails as spam, there are several steps you can take. First, create a corporate email and set up authentication by entering SPF, DKIM, and DMAR records in your website's domain zone. This will verify to postal services that your emails are coming from a legitimate source and protect you from spammer attacks.

Next, use Postmaster Tools to monitor your mailings and track any changes over time. Monitor the reputation of the IP addresses you use to send emails, and try using different domains for promotional and transactional emails.

Gmail's algorithm is tough and often places mass mailings into "Promotions" or "Spam" folders. However, the algorithm can adapt to user actions and preferences, so encourage subscribers to mark your emails as "Not spam" and add you to their contacts to ensure future emails go to their inbox.

Keep in mind that Gmail's postmaster only provides statistics on email delivery after three to seven days, so be vigilant in monitoring your deliverability. If your metrics decline, it could impact your ability to reach subscribers' inboxes.
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Kross32

It usually takes a little time for Google to gain trust in you. You have already been advised to ask customers to mark "Not spam" on such emails. You can also search the answer in Google help center
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CenuffGef

Hello, it sounds like you've taken the necessary steps to authenticate your emails and ensure they're not being marked as spam. Despite this, if your emails are still being flagged as spam by Gmail, it can be frustrating. Here are a few things you can do to address this issue:

1. Contact Gmail Postmaster: You can reach out to Gmail Postmaster through their support page. They have dedicated resources to help senders with email delivery issues. Provide them with details about your sending domain, the issues you're experiencing, and any relevant authentication records you have set up.

2. Check for content issues: Sometimes, even with proper authentication, the content of the email can trigger spam filters. Make sure your email content follows best practices and doesn't include any spam-like language or elements.

3. Review engagement rates: Low engagement rates (e.g., low open rates, high unsubscribe rates) can signal to email providers that your emails might not be wanted, potentially leading to them being marked as spam. Ensure your email list is clean and engaged.

4. Monitor feedback loops: Sign up for Gmail's feedback loop service, which provides notifications when users mark your emails as spam. This can help you identify potential issues with your email content or list quality.

5. Consider using a reputable email service provider: If you're sending emails from your own server, consider using a respected email service provider with a good delivery reputation. They can provide additional support and guidance.

6. Monitor email feedback loops: Keep an eye on any feedback loop reports provided by Gmail. These reports will alert you when users mark your emails as spam, allowing you to identify potential issues with your email content or list quality and take corrective action.

7. Review email sending practices: Ensure that you're following best practices for sending emails, such as sending relevant and valuable content to engaged subscribers. Avoid sending too many emails in a short period or sending emails to inactive or purchased lists, as these practices can trigger spam filters.

8. Test with different email content: Try sending test emails with different content to see if the issue persists. Experiment with variations in subject lines, body text, and images to identify if specific content elements are triggering the spam filters.

9. Implement DMARC: Consider implementing DMARC (Domain-based Message Authentication, Reporting, and Conformance) for your domain, which provides further email authentication and reporting capabilities to help prevent email spoofing and phishing.

10. Seek professional assistance: If the issue persists despite your best efforts, consider consulting with email deliverability experts who can conduct a thorough analysis of your email infrastructure and practices to identify and address any underlying issues.
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