Webmail server not working

Started by DenPavlov, Jun 27, 2022, 12:25 PM

Previous topic - Next topic

DenPavlovTopic starter

I am having trouble sending and receiving emails on my Macintosh devices, including iPhone, iPad, and mini mac computer. Both my clients and I are affected, as we cannot receive emails from our servers, such as wannaknow@whatever123.com.

 I have contacted my server for assistance with setting up the mail server, but have received error messages when attempting to connect, such as "unable to verify account name or password". Other tech support has suggested clearing out Keychain passwords, but this hasn't resolved the issue. It seems that my server may need to be updated to work with the current mail system, as my clients have been using it for years and it stopped working last year.
  •  

land_driver

Here are some recommendations to consider:

- Verify that the SSL certificate is still valid
- Check for any recent changes to firewall settings on both the hardware and server side
- Make sure that all software is up-to-date
- Ensure that any connecting mail applications are also up-to-date and not at their end-of-life stage.
  •  

adm.1.n

You need to see if all of your certificates is valid and not overdue, also check your SMTP server details and it's connection (try to change SMTP port). Verify all logins and passwords and maybe change firewall settings.
  •  

Maksim

because you have a clumsy campaign and you need to fix it, of course, I recommend installing an external mail client through this plugin https://wordpress.org/plugins/smtp-mailer-wp / , I have already put it to myself on more than one word site and I know that it helps to easily replace the site's mail with an external one, which of course immediately changes the quality and efficiency mailings, letters at least do not fly into spam
  •  

Brijesh

To isolate the issue, start by sending test emails to both your email address and external services such as Gmail. If you receive the emails successfully, try replying to them to confirm that sending and receiving works.

If you receive an error message when attempting to send or receive an email, mark down the error code for reference. If the email bounces back, read the error message for any clues as to why it was not delivered.

If the mail server does not respond, check your spam folder or review your mail client settings. If you can send and receive test emails without incident, the issue may be with your network connectivity.

Use online tools like mxtoolbox.com, ultratools.com, and mail2web.com to verify the availability of your mail server and diagnose common errors.

Here are some common mail server error codes and potential solutions:

- Error 421: Check SMTP connection parameters and firewall settings, try changing the SMTP port number, or whitelist the server IP if using a VPN.
- Error 451: You may have exceeded connection or message exchange limits. Increase the limit or set limits based on users instead. Check logs, configuration files, MX records, and permissions for other possible causes.
- Error 452: The recipient's server may have run out of storage space. Verify whether you can send emails to other servers. If the error message mentions running out of memory, check the queue, disk space, and available memory on your server.

- Error 550: Check the recipient's email address and your SMTP server settings. Scan your system for viruses that may be automatically sending emails. Contact your provider's technical support if outgoing messages are restricted.
- Error 571: This error occurs on the recipient's side indicating an issue when receiving mail.
  •  

Valerya

It sounds like there may be a compatibility issue between your mail server and the current mail system. It's possible that an update is needed to ensure smooth functioning.

In addition to reaching out to your server for assistance, here are a few general troubleshooting steps you can try:

1. Double-check your account settings: Verify that the account information (username and password) you entered is correct and matches the settings provided by your email service provider.

2. Check your internet connection: Ensure that you have a stable internet connection on all your devices. Sometimes, connectivity issues can prevent email services from working properly.

3. Update your software: Make sure that your Macintosh devices, including your iPhone, iPad, and mini mac computer, are running the latest available software updates. Outdated versions may have compatibility issues.

4. Reset network settings: On your iPhone or iPad, you can try resetting the network settings. Go to Settings > General > Reset > Reset Network Settings. Keep in mind that this will remove your saved Wi-Fi passwords, so make sure to have them handy.

5. Try a different network: If possible, connect your devices to a different Wi-Fi network to see if the problem persists. This will help determine if the issue is specific to your current network.

If none of these steps resolve the issue, I recommend reaching out to your email service provider or server administrator for further assistance. They should be able to provide more specific guidance tailored to your situation.
  •