Mail and webHosting problem

Started by Klesk666, Jun 27, 2022, 12:34 PM

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Klesk666Topic starter

Hi there,

I am having some issues with my domain's mailing and hosting services. Both services are provided by different vendors, with my mailing server being hosted by Gandi. After making some changes to the configurations, I am now experiencing problems with site downtime and mail not working.

I believe that the issue may be related to DNS configurations. Could someone please assist me with this? Specifically, I would like to know which DNS records and name servers I should be checking, and whether or not different NS/A records are required for mailing and hosting services.


This is a straightforward process. Your website's name servers should simply point to where it is hosted. In order to configure mail, you will need to set up MX records and any associated SPF and DKIM records, as provided by your mail provider.

Technically, it is possible to have a separate provider for DNS services, but this is typically only necessary for larger enterprise clients or those with time to spare. For most cases, it is perfectly fine to have your domain, web hosting, and email hosting provided by different providers. In fact, it is often possible to get away with using just one provider for both hosting and email, depending on the specific setup.


We faced comparable issues with our mail servers, compounded by the fact that our administrator left with privileged access. Hosting your own mail servers carries some risks, prompting us to migrate to Google and acquire a domain.
Although privacy is a concern, their services offer reliable backups and reduced support costs. Hence, this is a viable alternative.


Let's break down the elements you need to address.

1. DNS Records and Name Servers:
  - Start by checking the DNS records for your domain. You will typically be interested in A, MX, and possibly SPF and DKIM records for mail services, as well as A and CNAME records for hosting services. These records can be managed through your domain registrar's control panel.
  - Next, ensure that your domain is using the correct name servers. Name servers are essential for directing traffic to the right location, so confirm that they are correctly configured with your registrar.

2. Mailing Services:
  - For mailing services, you will generally need to focus on the MX (Mail Exchange) records in your domain's DNS settings. These records specify the mail servers responsible for receiving and routing emails for your domain. Ensure that the MX records are pointing to the correct mail server.

3. Hosting Services:
  - In the case of hosting services, A records and CNAME records are often used to direct traffic to the hosting server. Ensure that these records are accurately configured to point to the correct web hosting server.

4. NS/A Records for Mailing and Hosting Services:
  - Different name server (NS) or A records are not typically required for mailing and hosting services individually. However, it's crucial to have correct and consistent DNS settings for both services to ensure they function as intended.

5. Troubleshooting:
  - If after verifying the DNS records and name servers, the issues persist, it may be beneficial to reach out to the support teams of both your domain registrar and hosting provider. They can offer specific guidance and assistance tailored to your setup.

To further resolve the issue with your domain's mailing and hosting services, you should:

1. Check DNS Record Settings:
  - Ensure that you have the correct MX records set up to handle email processing.
  - Also, verify the A and CNAME records for hosting your website.

2. Confirm Name Server (NS) Accuracy:
  - Make sure that you have the correct and up-to-date name servers configured for your domain, managed by your domain registrar.

3. In case of ongoing issues with email or website hosting, reach out to the support teams of both your domain registrar and hosting provider. They can provide specialized assistance and guidance tailored to your configuration and current issues.

4. Keep in mind that changes to DNS settings may take some time to fully propagate across the internet, so please be patient.

Additionally, if you have made recent changes to your DNS settings, keep in mind that DNS propagation can take some time to fully update across the internet. Therefore, it's important to allow for this propagation period before expecting all changes to take effect.