Hi there,

I had some VPSs with Contabo while I was traveling and encountered issues with my credit card. Unfortunately, I didn't realize this until 10 days had passed and I was unable to log into my account to pay the invoice. Eventually, they sent me a reminder to pay as soon as possible with an additional fee of $8 for each VPS.

I paid via a link provided in their emails using PayPal and tried contacting support via email and phone, but received no response. I even reached out to their Facebook page and they said they would forward my message to support.
After waiting for three days, I finally received a message from them stating that they had deleted my server due to non-payment after just 10 days.

Yes, it's true that data can be lost if there are billing issues or hardware problems, and this is not unique to Contabo. It's important for customers to be aware of these risks and take steps to protect their data, such as regularly backing up their files and staying up-to-date on their billing.
In the unfortunate event that a hosting provider goes out of business, it's always a good idea to have a plan in place for migrating your data to a new provider.

In summary, there are several important lessons to be learned from this experience:

1. Use a separate business card to pay for services and never use it for personal expenses.
2. Make sure to check that your payment method is in good standing before going on an extended trip.
3. Always monitor your accounts and address any issues promptly.
4. Ignoring bills and communications from service providers is not acceptable, even if you are on vacation.

Contabo.com is a hosting service provider that has been in operation since 2003, offering shared hosting, VPS hosting, server rental and hosting, domain registration, and more. The provider operates data centers in Germany and offers web hosting plans starting at 50 GB disk space.

One customer reviewed their experience with the provider, stating that they had been searching for a hosting service for their online jewelry store for some time. They stumbled upon Contabo through a recommendation from an admin on a blog and were amazed at the value for the price. The hosting offered powerful KVM virtualization, stable support, and reliable performance. They also noted the ability to take an instant snapshot of the entire server for backup purposes.

The customer highlighted impressive hardware specs, including 24 GB RAM, 4 Xeon cores, and a 400 GB SSD at a monthly cost of 8.98 euros.

I used CONTABO services until about 2017 (for 5 years). The office itself (at least before) did everything from A to Z, but already in 2017 I began to notice various problems behind them. For example, I didn't like that depending on your physical location, the price also changes, that is, if you pay from Germany, the cost of the server will cost you 110 Euros, and from India 121. The administration explains this by legislation (but I'm nowhere with such no longer encountered). Further — support. She is disgusting. Respond really long and only in e-mail mode. I don't know about 10 days, but there's always been a 30-day rule. After you do not pay for the server, you have another 30 days, and then all data is deleted.