I have observed that Epik.com is promoting my domains that are in redemption through their own landers and marketing messages. Is this action permissible by law? How can they sell such domains, which can be recovered within the 30-day redemption period? It does not seem legal for them to do so until after the redemption period.
 I have been waiting for a reply from their customer service for three days, but haven't received one yet. This is a new occurrence for me as I have never witnessed this practice with any other hosting service.

The registrar covers the renewal fees during the grace period, and the registry is advanced with the funds until the domain is either renewed by the registrant or deleted by the registrar. During this period, the DNS leads to a Make Offer lander. We do not display any ads or content that may lead to UDRP claims.

If a legitimate offer is received, we usually notify the registrant. Honorable registrants will renew their domains on Epik and, if they plan to sell, hopefully conduct their transactions on our platform. We ensure that our code of conduct aligns with the "golden rule." Those who claim otherwise likely do not utilize our services.

Allow me to share my experience.

If Epik.com has already responded to your query, they may have presented an offer to repurchase your backordered domain(s) on your behalf. However, they are secretly hoarding the domains they desire for themselves after 15 days of non-renewal and then selling them to others.

This practice is not in line with their policy which states that after the discretionary grace period, the customer's domain will be deleted from their account. In most cases, deleted domains can still be recovered for up to 69 days after the expiration date, subject to a restoration fee.

In my case, one of my domains was warehoused by Epik.com, and they claimed it was back-ordered and that the order had been fulfilled. They then tried to coerce me into placing an offer to reclaim the domain. Later on, I learned that this was a lie and that they had warehoused the domain. The owner acknowledged that it was an internal backorder.

According to their policy, I should have been able to recover the domain since it was still within their control and only slightly past the 20-day expiration date. However, the owner of Epik disregarded their policy, took possession of the domain, auctioned it, and planned to use the proceeds.

I would like to commend Dynadot for being one of the best registrars. They do not engage in deceptive practices, and they will not remove domains from your account for up to 40 days, providing ample opportunity for renewal or recovery.

When a domain enters the redemption period, it signifies that it has expired and the original registrant has a limited window to renew it before it becomes available for re-registration.

During this redemption period, most domain registrars are prohibited from selling or transferring the domain to another party. This practice aligns with the policies established by ICANN and other regulatory bodies governing domain name registration.

If you have observed Epik.com promoting and potentially selling domains that are still within the redemption period, it raises significant concerns about compliance with industry regulations and the terms of service agreed upon when the domains were initially registered.

Waiting for a response from Epik.com's customer service for three days without a resolution is understandably frustrating. In this circumstance, it is essential to take swift action to protect your rights as a domain owner. Seeking legal counsel from a domain name dispute specialist may be necessary to understand the legality of Epik.com's actions and explore available options for resolution.

Additionally, reaching out to industry associations or regulatory bodies can provide further insights into the potential violation of domain name regulations and help ensure that appropriate measures are taken to address this issue effectively.

Given the time-sensitive nature of the redemption period, taking proactive steps to safeguard your rights is imperative. Timely intervention through legal and regulatory channels can help address the situation and protect your interests as a domain owner.