Every 3-5 months, I consistently encounter a problem where I am prompted with a 2FA request upon logging into my account on GD. Strangely, nothing has changed - same system, same IP address. Nonetheless, I follow the usual routine of requesting the code, entering it, and everything seems to proceed smoothly. However, the very next time I attempt to perform a task or log in again on GD, I am forced to enter the 2FA code repeatedly, as though caught in an endless loop. Unfortunately, this issue never gets resolved on the GD side.

Before reaching out to support, I exhaust all possible measures. I try different laptops and computers, various browsers, restart the modem-router to obtain a new IP, and even resort to using my phone's data. Yet, despite all my attempts, the problem remains unchanged.

In the past, I would contact GD support, and after escalating my request, the issue would eventually be resolved within a day or so. However, during the last occurrence, I had the opportunity to speak with a technician who identified that something within my account was "locked." Thankfully, he addressed the problem immediately.

This time around, I have already communicated with three different GD support representatives, who repeatedly assure me that "everything works fine and your account is properly set up." Unfortunately, I seem to be hitting a roadblock in finding a solution. Although I was promised that a technician would call me back "within 5 minutes," it has now been over 3 hours.

It is evident that the support staff are following a standardized script, but I possess a record of previous support requests regarding the "2FA Loop" issue that were successfully resolved. Regrettably, none of the current representatives seem to consider these relevant.

Has anyone else encountered the frustrating "2FA Loop" issue before? It would be helpful to hear from those who have experienced and overcome this problem.

If you happen to encounter this issue again, could you please record your screen while going through the entire process and send the video to jiles@godaddy.com? This is a problem that I haven't personally experienced, so having visual dоcumentation of it would be really helpful for me to escalate it to the appropriate team at GoDaddy for further investigation.

if you have any additional information or details about the issue, please include them in the email. Thank you!

Firstly, it's great that you've already tried various troubleshooting steps like using different devices, browsers, and IP addresses. Since these haven't resolved the issue, reaching out to GD support seems like the right step.

However, it seems like you're facing difficulties in getting a timely response or resolution from their support staff. In such cases, it could be helpful to:

1. Follow up: If you haven't already, you can try reaching out to GD support again and politely express your concerns about the delay in getting a call back from a technician. Make sure to mention that this is an ongoing issue, provide any relevant details, and refer to previous support requests that were successfully resolved.

2. Seek community support: Look for online forums or communities where GD users discuss similar issues. Share your problem and see if others have encountered and overcome the same 2FA loop problem. They might be able to provide suggestions or insights based on their experiences.

3. Explore alternative support channels: Besides traditional support tickets, try reaching out to GD through other communication methods they may offer, such as live chat or social media. These channels might provide a quicker response or escalate your issue to someone who can help.

Remember to stay persistent but polite in your communications with GD support. Clear and detailed explanations of your problem, along with any evidence or records you have, can help them better understand the issue and potentially find a resolution.

This 2FA loop is a classic case of poor session handling. It's baffling that GD hasn't implemented a more resilient authentication mechanism. The lack of acknowledgment from support about your historical issues is frustrating and suggests a disconnect between user experience and technical support. If they truly valued customer feedback, they would prioritize resolving such recurring issues rather than treating each case as a standalone.