What to do if network solutions' automated system rejects the authentication code?

It has been over a month and the support team has not given any instructions on how to transfer the domain.

If you want to transfer a domain with a .io extension, you need an authentication code. According to the Hexonet help page, this is a reliable source for information on cctld transfers.

Sometimes, support services may get confused and assume you're trying to transfer domains between different accounts within the registrar. In such circumstances, it's best to contact the registry office directly and request a transfer from them. This is a more efficient way of ensuring that your domain transfer goes smoothly.

Step 1: Double-check your authentication code

Before we start pointing fingers at Network Solutions, let's make sure the problem isn't on our end. Double, no, triple-check that you've entered the authentication code correctly. These codes can be finicky, with their case sensitivity and all. Make sure there are no extra spaces or special characters sneaking in.

Step 2: Reach out to Network Solutions, again

I know, I know, you've been waiting for over a month for their support team to get back to you. But we can't give up now. Pick up that phone and give them a call, or send them another email. Be polite, but firm. Make it clear that you've been waiting for a resolution and you're eager to move forward with your domain transfer.

Step 3: Try a different method of authentication

If the automated system is giving you grief, maybe it's time to try a different method of authentication. Some registrars allow you to use your registrar's UI to initiate the transfer, rather than using the automated system. Check if Network Solutions offers this option.

Step 4: Check your domain status

Make sure your domain is unlocked and not in a locked status. Sometimes, domains can get locked due to updates or changes, preventing them from being transferred. You can check this in your Network Solutions account settings.

Step 5: Verify your contact information

Ensure that your contact information is up-to-date with Network Solutions. If there are any discrepancies, it could cause issues with the transfer process.

Step 6: Check for any domain name server (DNS) settings

Sometimes, DNS settings can interfere with the transfer process. Make sure your DNS settings are correct and not preventing the transfer from going through.

Step 7: Contact your new registrar

If all else fails, reach out to the support team of your new registrar. They might have some insights or suggestions specific to their system that could help you troubleshoot the issue.