As a customer who needed assistance with a domain name issue, I reached out to Dynadot support for help. The problem I encountered was that despite changing the name server of my domain to Afternic's, it was still using the previous name server (Sedo), even though I made the change four days ago. When I contacted them, I received the same response three times without any alteration, giving me the impression that I was conversing with a bot rather than a human being.

Hello,

Our records show that you have been able to change nameservers successfully to Afternic nameservers.

Please contact us if any other issues arise.

Best Regards,
Jan Beek
Dynadot Support Team

It appears that despite your efforts to update the nameservers to Afternic's, the domain is still resolving to the previous nameservers associated with Sedo. In such cases, several factors could contribute to this discrepancy.

Firstly, DNS propagation can take up to 48 hours or longer in some cases. Changes to nameservers might not be immediately reflected across all networks and ISPs, causing the domain to still point to the previous nameservers. Additionally, local DNS caching on your computer or network could also contribute to this delay. Clearing the DNS cache or utilizing a different network can help rule out these possibilities.

Furthermore, it's important to ensure that the nameserver changes were correctly implemented at the domain registrar's end. Sometimes, despite initiating the changes, they may not propagate due to an error during the update process. Verifying the nameserver settings directly within your Dynadot account and confirming with Afternic that the nameserver settings are correctly configured can provide clarity on this matter.

In some cases, third-party services like a content delivery network (CDN) or a reverse proxy might also intercept DNS requests, potentially causing the domain to resolve to unexpected nameservers. Therefore, reviewing any additional services or configurations that might affect DNS resolution is worthwhile.

If the issue persists, it would be prudent to engage technical support from Dynadot to conduct a thorough investigation into the nameserver discrepancies. Providing them with detailed information about the issue, including timestamps for the nameserver change and any relevant error messages, can aid in expediting the resolution process.

Rest assured, resolving domain-related issues often requires a multidisciplinary approach, involving domain registrars, hosting providers, and technical experts to ensure seamless functionality. If you require further assistance in navigating this issue from a web design perspective, I am here to collaborate and offer my expertise to help address this domain name discrepancy effectively.