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Disappearing Domain: Changing Information and Registrar Reaction

Started by mbuilders, Oct 27, 2023, 12:43 AM

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mbuildersTopic starter

Good afternoon, here's the situation. I registered a domain in an uncommon location at that time using a small intermediary. Unfortunately, he disappeared. Thankfully, I still have access to the panel. The problem is as follows: the intermediary provided his American address and phone number instead of mine. Additionally, he listed my name in the English style as Sirgey instead of Sergey. It seems I can modify these details to the correct ones. How will the registrar respond to this?

Soon, I plan to reach out to the registrar directly and ask if I can pay for the domain myself. I wonder if the registrar will be cautious upon seeing recently changed information or if they are too busy to notice such things. If only everything had been in order from the start...
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stexhibixtsum

Given that you have access to the domain control panel, you're in a strong position. However, each registrar has its own policies and procedures about changes, especially regarding account ownership or payment methods. Here's general advice that should help you:

Modify account details: First, update the erroneous information to your correct personal details, including your name and contact information. It's perfectly normal for legitimate account holders to update their contact information from time to time.

Prepare dоcumentation: This is the case just to be extra safe. Gather and be ready to provide any dоcumentation you might need that could prove that you are the rightful owner of the domain. This may include email communications with the intermediary, receipts or agreements from when the domain was registered, or any other dоcuments that could establish your claim.

Reach out to the registrar: Once your details are updated, you should reach out to the domain registrar's customer service. Briefly explain your situation - including the role of the now-missing intermediary - and ask them about changing the payment details to your own. Be prepared to cooperate with any verification process they might require. Most likely they will be able to facilitate this for you.

Monitor the response: It's unlikely that a domain registrar will be suspicious of the changing of account details, but be prepared to answer any questions or queries they might have. Record the date and time when you made the changes and save any email notifications as proof of your actions.

If the registrar does express any concern, cooperate fully and provide the needed information as necessary. Generally speaking, though, registrars don't monitor account changes unless there's reason to think a policy is being violated.

The overarching goal for you and the registrar is to ensure that the account is controlled by the rightful owner. As long as you can satisfactorily demonstrate your claim to the domain, you should be able to have the account fully under your control.
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dasiydan88

Based on experience, prepare for a hefty load of paperwork, particularly if you're dealing with Germans.

The least alteration in Whois contacts happens through manual moderation, bolstered by a physical verification dоcument.

My approach would be to meticulously communicate with customer service, detailing the circumstances.
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kailee

Update the information with your own data. The registrar is not concerned about the specifics, as long as someone takes responsibility.

Each year, I am sent a letter to verify if everything is accurate. If not, I can make changes if needed.
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