Having recently transferred my domains from Uniregistry to GoDaddy, I found myself facing a frustrating experience with their tier 1 support. Despite setting the nameservers three days ago, I received no resolution from their support team. It was incredibly disappointing to find that even after reaching out to tier 1 support, they were unable to assist me or even understand the issue I was facing.
The lack of a clear and accessible ticket submission process added to my frustration. It is truly disheartening that the word "Support" doesn't seem to appear anywhere when logged in. This has left me feeling exasperated and disappointed, and I am seriously considering moving all my domains to a different provider.
How can a company of this scale overlook such fundamental aspects of customer support and service? Have any of you had similar experiences with domain hosting providers?

In my experience, a smooth and responsive support system is essential for domain hosting providers to retain their customers. The frustrations you've expressed about the lack of a clear ticket submission process and the seeming absence of support options within the platform are completely valid.

I think it's a missed opportunity for a company like GoDaddy not to have these fundamental aspects of customer support in place, especially given their scale and market presence. It makes one wonder about the company's commitment to customer care and service excellence.

I believe sharing experiences like this is important as it helps others in the industry make informed decisions about domain hosting providers. It also puts pressure on such companies to reevaluate their support systems and prioritize customer satisfaction.
If you're considering moving your domains to a different provider, I would recommend thoroughly researching and reaching out to other professionals in the field to gather their experiences and recommendations. It's essential to find a provider that not only offers reliable technical services but also demonstrates a genuine commitment to supporting its customers.