BT has joined forces with Five9 to offer the Five9 Intelligent CX Platform as a managed service to its customers, allowing them to digitize their workplaces fully.



By combining BT's Global Managed Voice platform with Five9's Intelligent CX Platform, customers will have access to an end-to-end managed service, cloud migration expertise, and several Five9 solutions to empower agents working in their contact centers, including digital engagement channels, analytics, workflow automation and optimization, and practical artificial intelligence.

The partnership builds on an existing relationship between BT and Five9, which was announced in November 2021, where BT would serve as Five9's strategic carrier worldwide for voice and network services. As a result of the partnership, customers will have access to Five9's Intelligent CX Platform integrated with BT's phone and data services to provide more seamless experiences.

Jake Butterbaugh, Senior Vice President of Global Partners for Five9, stated that this partnership would deliver a high-quality intelligent CX solution via a BT network-enabled managed cloud service powered by Five9, demonstrating Five9's commitment to expanding its partner ecosystem to provide CX solutions to clients worldwide.

This partnership enables BT customers to leverage Five9's cutting-edge AI technology to enhance their customer service operations. By integrating AI-driven tools like natural language processing, sentiment analysis, and predictive analytics into their contact center platforms, BT customers can improve the efficiency and effectiveness of their customer interactions. This strategic alliance empowers businesses to deliver personalized, responsive, and seamless customer experiences, ultimately driving customer satisfaction and loyalty.
The availability of Five9's AI solutions to BT customers signifies a significant leap forward in the evolution of customer service technology and opens up new possibilities for delivering exceptional customer care in today's digital age.

Combining BT's Global Managed Voice platform with Five9's Intelligent CX Platform offers a comprehensive solution for businesses looking to enhance their customer experience and communication capabilities. By integrating BT's Global Managed Voice platform, which provides reliable and high-quality voice services across the globe, with Five9's Intelligent CX Platform, which offers advanced contact center features such as omnichannel routing, AI-powered automation, and workforce optimization, organizations can create a unified and seamless communication infrastructure.

This integration enables businesses to deliver a more personalized and efficient customer experience by leveraging the power of voice communication along with advanced contact center functionalities. Furthermore, it allows for streamlined management and monitoring of communications, resulting in improved operational efficiency and better collaboration among teams.

The combined solution brings together the strengths of both platforms to address the evolving needs of modern customer engagement, empowering companies to drive customer satisfaction, increase agent productivity, and ultimately achieve business growth.