The past year has presented Managed Service Providers (MSPs) with a series of challenges, including cyberattacks, outages, employee attrition, and limited resources.



However, MSPs are increasingly recognizing the importance of automation, AIOps, and modern technologies for risk mitigation and future-proofing their businesses. According to a survey conducted by LogicMonitor, 95% of MSP leaders believe that automation is crucial in order to allocate resources towards innovation and strategic goals.

While MSP leaders have already automated approximately 39% of their manual processes, they estimate that an additional 41% could be automated to scale their operations and become next-generation MSPs. Automating not only saves valuable staff time, but also minimizes the risk of human error and has the potential to increase profits. MSPs should focus on leveraging automation to modernize their operations and enhance scalability.

MSPs must also cater to evolving enterprise IT needs, as customers are investing more in areas where automated solutions can be provided. Enterprises require 24/7 IT monitoring support, support for remote work, and decreased IT downtime, which can all be automated and further supported by MSPs.

However, skilled employees still spend nearly 40% of their time on manual and repetitive routine tasks. MSP leaders believe that far more routine work could be automated in the future, saving valuable staff time, minimizing human error, and ultimately increasing profits. Not only can automation save resources, it can also lead to improved time efficiency, reduced errors, and increased profits for MSPs.

As MSPs' customer bases grow, so do their customers' requirements. Customers are allocating more funds to their MSPs due to the rapid pace of digital transformation, the migration of data to the cloud, and the need to fortify defenses against cyberattacks. MSPs must adapt their solutions accordingly to thrive in a competitive future.

Ultimately, MSP leaders must invest strategically in scalable solutions, including cloud migration, AIOps, and automation initiatives. These investments will empower engineers to innovate, capitalize on opportunities, and stay competitive in the market.

MSPs play a pivotal role in delivering a wide array of IT solutions and support to businesses. MSPs are entrusted with the responsibility of managing and monitoring a client's IT infrastructure and end-user systems, often on a proactive basis. This encompasses tasks such as network monitoring, cybersecurity management, data backup, and technical support. By outsourcing these functions to MSPs, organizations can benefit from specialized expertise, round-the-clock monitoring, and cost-effective access to advanced technologies and tools.
MSPs are instrumental in helping businesses maintain optimal IT performance, mitigate security risks, and ensure seamless operations. Their role is particularly critical for small and medium-sized enterprises that may not have the resources to maintain an in-house IT department. Ultimately, MSPs enable companies to focus on their core business activities while having peace of mind knowing that their IT needs are in capable hands.

It becomes evident that managed service providers have identified a substantial portion of their existing manual workflows that could be effectively automated, amounting to approximately 41%. This revelation carries significant implications for the operational landscape. It signals a vast scope for leveraging automation technologies to streamline processes, minimize human intervention, and maximize efficiency. Furthermore, the data underscores the critical need for organizations to proactively explore and adopt automation solutions to unlock potential cost savings, enhance productivity, and reallocate human resources to more strategic endeavors. The insight serves as a clear call to action for businesses to harness the power of automation in order to stay competitive and adapt to the evolving demands of the digital age.