Hey there,
I've recently launched a website on name.com using their cloud service and everything was functioning properly from the start. However, after a week, I noticed that the SSL certificate has expired and I haven't been able to update it through their support service.
Do any experts know what might be causing this issue?
I have a question that Let's Encrypt cannot answer. For my personal project, I do not wish to tinker with DNS (it's too complex) but also want a secure connection without browser warnings. How can I obtain a certificate for an "unadorned" IP address? While some payers allow it, Let's Encrypt does not support this.
Obtaining a valid SSL certificate is crucial for creating a secure connection between the website and its users. However, the process can be complicated, especially for those who aren't familiar with technical jargon. It's important to research different options and choose one that fits your specific needs.
1. Verify the expiration of the SSL certificate: Double-check that the SSL certificate has indeed expired by viewing the certificate details in your website's browser. Make sure the expiration date has passed.
2. Contact name.com support: Reach out to name.com's support service again, explaining the situation and requesting assistance in updating the SSL certificate. Ensure that you provide clear and accurate information about your issue to help them understand and resolve it more effectively.
3. Check for automated certificate renewal: Some SSL certificate providers offer automated renewal services. Confirm whether name.com provides such a feature and ensure that it is enabled for your website.
4. Verify DNS settings: Improperly configured DNS settings can sometimes cause SSL certificate issues. Make sure the DNS records for your domain are correctly pointing to the name.com cloud service. If necessary, update the DNS settings to ensure they are accurate.
5. Consider alternative certificate providers: If the issue persists and name.com support is unable to assist, you might consider exploring other SSL certificate providers that are compatible with the name.com cloud service. This could potentially resolve the problem.
Your SSL auto-renewal might be busted due to misconfigured ACME client or DNS records. Sometimes, name.com's cert management system glitches or their API throttles renewal requests.
Also, check if your domain's WHOIS info is locked or outdated - this can block validation. Lastly, their support might be lagging on backend cert provisioning, so pushing them harder or switching to a manual cert install could save your HTTPS bacon.