After my account was transferred from the cesar server to hesse, I started experiencing problems with my site giving 500 errors. Technical support suggested disabling the accelerator by adding "php_flag apc.cache_by_default Off" to the .htaccess configuration file. This fixed the issue temporarily, but soon after I received letters from the hosting service warning that they would have to delete my account or change my tariff plan due to excessive load from my account on the server.



When I asked for help in identifying the source of the load, technical support listed several reasons why load may increase: traffic growth, non-optimized scripts, disabled caching, malicious code, unwanted activity from bots, and an increase in the volume of processed data. They also noted that the CMS code (in this case, WordPress) could be causing the issue. Unfortunately, technical support could not perform a site security audit for me, but suggested I turn to third-party specialists or thematic forums for help.

As someone unfamiliar with analyzing logs and with no success in finding answers on my own, I am left wondering whether or not the hosting service should be more helpful in resolving such issues. Is there a hosting service that offers comprehensive support regardless of server load? What other options are available to avoid changing the tariff plan?

Upon transferring your sites to a new server, you experienced issues with 5xx errors despite there being no increase in site traffic or global changes made to the sites. This indicates that the problem lies with the host, whether it be due to a crooked server setup, excessive overselling, or an overloaded node. Moving to VDS may not solve the issue, as it requires proper configuration and administration responsibility falls solely on the user.

To improve performance in WordPress, consider implementing caching and optimizing the site using available resources. Disabling any poorly designed plugins causing excessive load can also help. Consider switching to an average SSD tariff plan with a different hosting provider to see if that resolves the issue.

It is common for hosts to blame hacking or suggest moving to a more expensive plan for sites experiencing issues, even for those with low visitor numbers. However, in most cases, changing servers resolves the problem.

- Can you provide information regarding your site traffic?
- Do you have accurate data on the amount of traffic your site receives?

- VDS may be a more cost-effective solution for your needs, often priced below $10 per month.
- Consider using VDS, which is usually cheaper than $10 monthly.

- You can improve site performance by enabling caching and optimizing WordPress.
- One way to enhance your site's speed is by enabling caching and optimizing WP through online resources. For example, there is a style file that can be loaded via database request.


- It is not the responsibility of hosting services to help with these types of issues.
- Hosting services typically do not offer assistance with such problems. It is rare to find hosting services that provide this type of support, unless they are trying to attract new customers.


- While it may be tempting to switch engines, it's important to consider long-term hosting costs.
- Changing to a different engine is an option, but be mindful of potential long-term hosting expenses.


- The difficulties described in this text are part of the reason why some people avoid using WP for creating websites.

To diagnose the cause of high server load on VPS and VDS, it is important to consider several factors. Firstly, an increase in site traffic could be the cause. ISPs like ISPmanager and cPanel can provide statistics and information about website traffic. Secondly, poor software optimization could result in memory leaks and server glitches. Finally, DoS or DDoS attacks from malicious bots could cause the server to crash.

Distinguishing natural growth in traffic from targeted DDoS attacks is relatively easy - site visitors will increase significantly and instantly in the case of an attack. To address high server loads caused by natural causes, scaling server capacity by upgrading hardware is the best option, achievable by contacting the hosting provider.

*NIX utilities such as top command can also help gather detailed information about server operation in real time. Apache is another useful software for hosting web servers, working as an intermediary between the user and server, finding and sending data back to the user upon their request.

It can be frustrating when technical issues arise with your website after a server transfer, and it's understandable to expect more assistance from your hosting service. While some hosting providers may offer more comprehensive support, it ultimately depends on the specific service you choose.

One option to consider is managed WordPress hosting. These services focus specifically on WordPress websites and often provide more extensive support, including performance optimization, security audits, and troubleshooting. Managed hosting can be more expensive than regular shared hosting, but it may be worth it if you value the convenience and peace of mind.

Another approach is to hire third-party specialists or consultants who specialize in website optimization or security audits. They can help identify the root cause of the excessive load and provide recommendations on how to address it. This route gives you more control over the process and ensures tailored solutions for your specific needs, although it may require additional investment.

Additionally, you might want to explore different caching mechanisms and optimization plugins for your CMS, such as WordPress. Enabling caching can greatly reduce server load and improve website performance. Make sure your scripts and plugins are up to date and properly optimized. Regularly monitoring and analyzing traffic patterns using tools like Google Analytics can also help identify any unusual activity or potential issues.

options and best practices to consider:

1. Optimize your website: Take steps to optimize your website's code, images, and database. This can include minimizing the use of external scripts, compressing images, enabling browser caching, and optimizing your database queries.

2. Security measures: Implement security measures to protect your website from malware or hacking attempts. This includes keeping your CMS and plugins up to date, using strong passwords, and adding security plugins or services that provide enhanced protection against threats.

3. Content Delivery Network (CDN): Consider using a CDN, which caches your website's static content across multiple servers globally. This helps reduce server load and improves website performance for visitors located in different geographical regions.

4. Server resources: Evaluate if your current hosting plan provides adequate server resources for your website's needs. If you consistently experience high traffic or resource usage, upgrading to a higher-tier plan or considering a Virtual Private Server (VPS) hosting might be beneficial.

5. Load testing: Perform load testing on your website to identify potential bottlenecks and assess how it handles high volumes of traffic. This can help pinpoint any performance issues and guide optimization efforts.

6. Monitoring and analytics: Regularly monitor your website's performance and track various metrics like page load times, server response times, and resource usage. This will help you identify patterns and potential issues before they escalate.

It's frankly unacceptable for a hosting provider to leave you hanging with vague advice. They should be accountable for the service they offer. If they can't help you resolve these issues, it might be time to vote with your wallet and seek a provider that prioritizes customer support and site performance.

A host that simply pushes you to pay more without proper assistance is not worth your time or investment.

Overloading occurs when excessive traffic, resource-intensive applications, or inefficient code consumes server resources, resulting in slow performance or crashes. Improve speed and stability by upgrading hosting plans, using a CDN, caching, load balancing, and database optimization.