I recently searched for a domain registrar with reasonable prices and found several providers on Google, including 1and1.com. I registered multiple domains from different places, and everything went smoothly until I tried to enter their DNS. After waiting two days, the domain started working. I decided to register another domain at a low price of half a dollar, and after clicking on registration, I received a happy smiley face and the message "Thank you! Your order is success." To my surprise, I did not receive any SMS messages about withdrawing money, so I assumed that they would debit me two years later when the domain became valuable.

However, only a few days later, I couldn't pay for food delivery from my card and was told that my payment could not be made due to a failure on the Sberbank website. Later, I discovered that my payments included a mysterious product order from "1and1 US Product Order nxхx" for $60 instead of the usual $12 price for the domain. After contacting Sberbank, they blocked my card and suggested filing a claim with the police. However, I currently have no dоcuments to support my claim. How can I get a refund or receive services in return for the money that was illegally debited?

My bank refunded me for a domain I bought from 1&1 a year ago. I initially purchased the domain at a low price, but then abandoned the website and decided not to renew my domain ownership. However, one night, $17 was mysteriously debited from my card without any SMS confirmation. The savings bank blocked the card and asked me to write a statement about fraud to the bank and police, but I didn't go to the police because I was too lazy. The money was returned after about 2 or 3 days. If you encounter a similar situation, go to the bank to block your card, apply for reissuance, and request a refund. I didn't contact the domain name registrar and am waiting for them to notice.

First, gather as much evidence as possible to support your claim. This could include transaction records, screenshots of any messages or emails received during the registration process, and any other relevant dоcumentation. Next, reach out to 1and1.com's customer support to explain the issue and request a refund or resolution. Be sure to provide them with all the evidence you have. You can also contact your bank or credit card provider to dispute the charges and explain the situation. They may be able to help you resolve the issue and potentially issue a chargeback.

Additionally, consider filing a police report as suggested by Sberbank, as it may help create an official record of the incident. Lastly, if none of these steps lead to a satisfactory resolution, you might consider consulting with a legal professional who can provide advice specific to your situation and jurisdiction.

If you have already followed the steps mentioned and are still facing difficulties, here are a few additional suggestions:

1. Keep following up with 1and1.com customer support: Continue to communicate with their customer support team and explain your situation in detail. Be persistent and provide them with all the supporting evidence you have.

2. Reach out to consumer protection agencies: Depending on your country or region, there may be government agencies or consumer protection organizations that can assist you in resolving disputes with service providers. Look for such organizations and file a complaint if necessary.

3. Consider seeking legal advice: If the amount of money involved is significant, it may be worth consulting a lawyer who specializes in consumer protection or contract law. They can help you understand your rights and suggest the best course of action.

4. Social media and online reviews: Sometimes, publicly sharing your experience on social media platforms or review websites can grab the attention of the company and encourage them to resolve the issue. Be sure to remain factual and polite in your posts.