Our office is located in Seychelles, and in the past, I relied on Skype and callwithus for DID and cancellation purposes. However, it seems that this approach is not ideal. Seychelles is connected to the Internet backbone through an underwater fiber optic cable from Tanzania. Considering this, I believe that South African VOIP providers would be a better option. But I wonder if American companies can offer similar quality despite the distance?

Given that we have our own equipment, it is essential for us to have access to a straightforward and cost-free service like callwithus. Additionally, having a reliable internet connection is crucial for our operations.

Is the geographical location significant in this context? Have you attempted to reach out to didx.net for assistance?

While American companies can offer high-quality VOIP services, the distance between Seychelles and the United States may introduce some latency or delay in the audio signal. This could affect the overall call quality.

Considering your office's location in Seychelles, it might be more beneficial to explore VOIP providers that are geographically closer, such as South African companies. This proximity can help minimize latency issues and provide a more reliable connection for your operations.

Additionally, you mentioned the importance of having a straightforward and cost-free service like callwithus. Many VOIP providers offer competitive pricing and user-friendly interfaces, so it's worth researching different providers to find one that meets your specific needs.

When looking for a VOIP provider that meets your requirements, here are some factors you should consider:

1. Quality of Service: Look for providers with a strong reputation for call quality and reliability. Read reviews and consider feedback from other businesses in similar locations.

2. Geographic Coverage: Ensure that the provider you choose offers coverage in Seychelles or has international calling options that include your desired destinations.

3. Pricing: Compare the pricing plans and packages offered by different providers. Consider both the upfront costs and any additional charges for features like international calls or advanced functionalities.

4. Equipment Compatibility: Since you mentioned having your own equipment, confirm that the provider is compatible with the hardware you already have or plan to use.

5. Support: Check the support channels available and their response times. It's important to have reliable technical assistance in case of any issues or questions.

6. Features and Flexibility: Assess the range of features offered by different providers and how well they align with your business needs. Consider features such as call forwarding, call recording, voicemail, and conference calling.

About those American companies... they might be able to offer decent quality, but let's be real, they're not exactly known for their expertise in African markets. I'd recommend sticking with South African VOIP providers or exploring European companies with a stronger presence in Africa.
Don't get me wrong, American companies can be great, but you need to carefully evaluate their network infrastructure, performance, and support. Since you have your own equipment, you need a provider that can offer flexible SIP trunking or IAX protocols. And don't forget to check their QoS guarantees and MOS scores. Anything less would be, well, unprofessional.