Hello everyone,

I have a friend who has been running a successful call center business in Oman for the past 2 years. They have recently purchased a dedicated server with Windows 2019 Server OS, along with Softswitch/Calling Card/callshop/Callback/ Pc2Phone/Device2Phone/Mobile Dialer software, and termination calls purchased from voicetrading.com. Now, they are looking to acquire another dedicated server with specific requirements - Windows OS, dual-core CPU, minimum 2 GB RAM, and a 100 Mbps connection - and need all these softwares and modules set up by default on the server.

I would appreciate any recommendations for a well-reputed data center with reasonable rates.

Do you have any suggestions?

In the context of your friend's call center business in Oman, it is crucial to select a data center that not only meets the specific hardware and software requirements but also provides optimal performance, security, and support. Here are detailed recommendations for well-reputed data centers based on different criteria:

1. Global Reach and Infrastructure:
  - Amazon Web Services (AWS): With its extensive global infrastructure, AWS can offer dedicated server instances with Windows OS and the specified hardware specifications. The robust network of AWS data centers ensures low-latency connections, which is essential for call center operations requiring real-time communication. Furthermore, AWS has a wide array of support services and resources for setting up the required softswitch and other call center software.

  - Microsoft Azure: Azure's global presence and strong compliance measures make it a viable option for hosting the call center's operations. Azure's data centers are designed to meet rigorous security standards, ensuring the protection of sensitive call data. Azure's seamless integration with Windows software facilitates the setup of the necessary calling card, callshop, and other modules on the dedicated server.

2. Local Expertise and Connectivity:
  - Ooredoo Data Center: As a prominent telecommunications provider in Oman, Ooredoo offers data center services tailored to the specific needs of businesses in the region. Leveraging Ooredoo's local expertise can ensure reliable connectivity and custom support for deploying the required call center software on the new dedicated server.

  - Omantel Data Centers: Being a leading integrated telecommunication services provider in Oman, Omantel's data center offerings encompass advanced infrastructure and connectivity solutions. By partnering with Omantel, your friend's call center business can benefit from a local data center provider with deep understanding of the regulatory environment and business landscape in Oman.

3. Cost Considerations and Support:
  - When evaluating data center options, it's essential to consider not only the upfront costs but also the long-term scalability and support services offered. Both AWS and Azure provide comprehensive support documentation, training resources, and responsive customer service to assist in the deployment and management of the call center software stack.