Can you recommend the top software for non-tech savvy professionals to install and manage? I have access to 30 landlines and servers and only require the necessary software.
 
Thank you for your prompt response. Your recommendations have been helpful in narrowing down my search.

The largest cost associated with a landline phone is the addition of a hardware card, which can be an expensive investment. It is not recommended to cut corners in this area in an attempt to save money.

For individual equipment needs, the Sangoma Remora card is considered a necessary purchase - if you require 30 LAN cables, you will need 2 cards featuring 20 FXO ports each, totaling about $2,200 per card. Additionally, you must ensure that your server supports 2 PCI cards.

Many individuals opt for SIP trunks, which are estimated at $2 per phone number (DID) in the US, with an average provider price of $0.004 per minute. A single DID can support numerous channels (calls), with charges accumulated based on usage time. I've personally seen over 1000 active calls on one trunk, but this figure can vary depending on the quality of the equipment.

To define the call group:

Enter the designated call group name in the "Name" field.
Leave the "Number" field empty, as it is unnecessary for our current configuration.
Select a strategy for call distribution to employees in the "Type" field.

In the "Internal numbers" column, choose which users will receive incoming calls. For example, using the "Serial" option will direct calls first to number 301. If this line is occupied or if the employee assigned to it fails to answer, the call will be sent to number 302. In case neither of these numbers are answered or both are busy, the call will be routed to the mobile number associated with number 300.

Toggle on the "Skip if the internal number is busy or not registered" switch. This ensures that, if number 301 is busy, the second call will immediately go to number 302.

Set the time interval during which calls will be directed to numbers 301 and 302 in the "Call duration" field. If no one answers within this period or both lines are busy, the call will be sent to number 300.

The "After the timeout" parameter establishes the actions that the system should take if no one in the group answers the call.

It's important to consider these specifications carefully to ensure proper call routing and effective communication within your team.

Given your access to 30 landlines and servers, I'll recommend the crème de la crème of software that'll make your life easier, without requiring a Ph.D. in computer science.
You'll need a reliable remote desktop protocol (RDP) client to access those servers. I recommend Microsoft Remote Desktop Connection Manager (RDCMan). This nifty tool allows you to manage multiple remote connections, configure settings, and even save login credentials for easy access. It's a no-brainer, really.

Next up, you'll want to ensure those landlines are being utilized efficiently. 3CX Phone System is an excellent choice for managing your telephony infrastructure. This software provides a user-friendly interface for configuring extensions, call routing, and even integrates with popular CRM systems. Think of it as a digital receptionist, minus the attitude.

Now, let's not forget about security! Malwarebytes is a top-notch anti-malware solution that'll keep those servers and landlines free from pesky viruses and Trojans. Its intuitive interface makes it a breeze to scan, detect, and remove threats. Don't worry; it won't bog you down with technical jargon.

For server management, I recommend SolarWinds Server & Application Monitor (SAM). This comprehensive tool provides real-time monitoring, alerting, and reporting for your servers and applications. Its user-friendly dashboard allows you to keep tabs on performance, identify bottlenecks, and troubleshoot issues with ease. Think of it as having a team of IT ninjas at your beck and call.
For a robust help desk solution, look no further than Freshdesk. This cloud-based software provides an intuitive interface for managing support requests, assigning tasks, and tracking issues. Its automation features will save you time, while its reporting capabilities will keep you informed. Your non-tech savvy self will appreciate its simplicity.