Hello,

I've been struggling with my PayPal account for the past three months due to an account verification issue. Despite sending in all the necessary documents to confirm my identity and address, my account remains blocked.

This has significantly impacted me, as there is a balance on my account that I am unable to access. Despite sending numerous messages to PayPal support, they have only asked me to confirm my identity again, which I have done multiple times.

It feels as though PayPal is intentionally causing harm to small businesses by holding onto small balances and not providing any solutions. Do you have any suggestions on how I can resolve this issue or seek assistance?

Instead of relying solely on email correspondence, it may be helpful to call PayPal for assistance. A list of phone numbers for different countries and their respective opening hours can be found on the PayPal website.

When calling, selecting the options for "Account verification" or "Suspension" should lead you to a representative who can help resolve the issue. In the past, resolution centers have been known to use unconventional methods to rectify issues, including making phone calls to customers.

Let's try a few things that might help:

Phone Support: While emails can be convenient, they may take a fair bit of time to process. Calling their customer service directly may be more helpful and provide quicker resolutions. Be prepared with your account details and the timeline of the issue.

Escalate Your Case: If you're not getting the help you need from the support team, try requesting your case be escalated to a manager or supervisor for review.

Public Calls: Contact PayPal via their social media platforms such as Twitter or Facebook. Companies often have separate social media teams that can look into your problem. Be careful not to post any personal sensitive data, just describe your situation generally.

Consumer Protection Agency: If you're unable to resolve the issue with PayPal, you can consider filing a complaint with your local or national consumer protection agency.

Financial Ombudsman: If you're in the UK, consider escalating the issue to the Financial Ombudsman Service. They are responsible for settling disputes between consumers and financial service providers.

Better Business Bureau: If you're in the US, you can file a complaint through the Better Business Bureau (BBB), a non-profit organization aiming to advance marketplace trust. Just be aware that while the BBB can accept complaints, it doesn't have legal or enforcement authority.

Legal Counsel: In extreme situations where a significant amount of money is at stake and all other options have been exhausted, consulting with a lawyer could be beneficial.

Lastly, remember to keep all correspondence with PayPal such as emails, messages, etc., as they can serve as evidence of your attempts to resolve the issue with them.


If you're still encountering issues after trying the above options, here are a few more options:

1. **Fresh Approach:** Start fresh with a new customer service representative. Sometimes, different reps provide different solutions.

2. **Use Paypal Community Forum:** You might try posting in the PayPal Community forum to see if others have experienced similar issues and how they have resolved them. You might also attract the attention of PayPal employees who monitor these forums.

3. **Contact Executive Customer Service:** This isn't guaranteed, but you may be able to find an email for the company's executive customer service (if it exists) and outline your issue there. This should only be an option if standard customer service has failed to resolve the problem.

4. **Payment Card Issuer:** If your PayPal account is linked to a credit card, you may wish to speak with your credit card issuer. Depending on the circumstances, they may be able to assist or offer some advice.

5. **Local/National News Consumer Help:** Some local and national news outlets have consumer help lines or ombudsmen that may be able to assist or advise on such matters. Publicity can sometimes pressure companies to take action.

6. **Small Claims Court:** If the amount is significant and you've exhausted all other options, you may wish to take the matter to a small claims court.

Remember, try not to get too frustrated as that can cloud your judgment. Stay persistent, polite, and professional in all interactions with PayPal or any parties assisting you in this process.