Customers of our application have reported that certain network services were unavailable. Upon investigation, we discovered that the communication channel was limited to 100 Mbit/s for unknown reasons. We promptly reached out to 1Cloud technical support and have included all correspondence from that point on.

At the time of the incident, prices for server usage at 1Cloud were $80/month (with the specified configuration) plus 900r/month for a communication channel at 100 Mbit/s. Although these prices weren't the lowest in the market, we were surprised by the quality of service and support received.

We do not blame anyone for the current situation and wish the 1Cloud team success in resolving the issues and improving their service quality. The WPS team apologizes to our users for any inconveniences caused and will take necessary measures to prevent similar incidents from happening in the future.

Excerpts from the SLA at 1cloud/conditions/sla:

- Our experience with 1cloud Winperst
- Hosting
- Internet Service providers
- Support Service
- Server
- Server Administration
- Long-post

It's fascinating how an unusual business model of purchasing something in a datacenter and then selling VPN through it actually works for those who are buying. However, we believe that it would have been better to invest in the two most affordable datacenters, monitor their speeds, and distribute the load accordingly.

I join. I had to contact 1cloud support - I was very dissatisfied with the level of service and the service provided. I had to change vpn in the middle of the paid period - to look for new partners for support.

When I signed up for VPS services with 1Cloud, I later became interested in an extended backup service. A non-manager named Dmitry Matua promised me that the service would be provided with a 99.9% guarantee for server restoration. However, I paid for the "non-existent" service for several months and my server wasn't connected to it, despite the full payment being debited from my account. It turns out that Dmitry had forgotten to transfer our agreements to work.

Subject: Communication Channel Limitation Issue - Customer Incident Report

Dear 1Cloud Technical Support,

I am writing to report an incident that occurred with our application's network services. Our customers have reported that certain network services were unavailable, and after investigating the issue, we discovered that the communication channel was limited to 100 Mbit/s for unknown reasons.

As per our agreement, our application is hosted on your servers at a cost of $80/month, with an additional charge of 900r/month for a communication channel at 100 Mbit/s. While we understand that your prices may not be the lowest in the market, we were taken aback by the quality of service and support we received during this incident.

Therefore, we promptly reached out to your technical support team for assistance in resolving this issue. We have included all correspondence from the point of contact with your team for your reference.

We want to emphasize that we do not blame anyone for the current situation and we sincerely wish the 1Cloud team success in resolving these issues and improving your overall service quality. We apologize to our users for any inconveniences caused and assure you that we will take all necessary measures to prevent similar incidents from occurring in the future.

Please refer to the SLA agreement we entered into with 1Cloud for more details on the scope of our service expectations. The agreement covers various aspects including our experience with 1Cloud Winperst, hosting services, internet service providers, support services, server administration, and other relevant terms.

We kindly request your immediate attention to this matter and look forward to a prompt resolution.

Best regards,

[Your Name]
[Your Company]

--------------------

1Cloud is a hosting service provider that offers server hosting solutions to businesses and individuals. They provide a range of services including virtual private servers (VPS), dedicated servers, cloud hosting, and more.

One of their offerings is 1Cloud Winperst, which seems to be the specific service or package you are utilizing. It includes server usage at a monthly cost of $80, with an additional charge of 900r/month for a communication channel with a limit of 100 Mbit/s.

In terms of their network infrastructure, 1Cloud provides internet services through their internet service providers. They also offer server administration services, taking care of server setup, maintenance, and troubleshooting.

While you have expressed surprise at the quality of service and support received during the incident, it is important to note that you do not blame anyone for the situation and wish the 1Cloud team success in resolving the issues and improving their service quality.

If you require further details or information about 1Cloud's services, I recommend reaching out to their technical support directly or referring to the SLA agreement you have with them for comprehensive information on their service offerings and terms.