I have been a loyal customer of this registrar for over 12 years now, having registered and renewed multiple domains without any issues. Unfortunately, things took a turn for the worse when I attempted to renew one of my domains that was expiring soon. Despite being charged for the renewal, the domain was not renewed. Furthermore, when attempting to transfer my domain to another registrar, my account was unexpectedly blocked without explanation.
I have been trying to resolve this issue for months through their support chat, but they have been unhelpful and unresponsive. They have requested identification dоcuments that I have already provided, yet they still refuse to unlock my domain or provide me with a refund. Recently, they even went so far as to block my account and are now demanding additional dоcuments for identity verification, despite having already received them.
My advice is to avoid this registrar at all costs, as they could block your account without explanation and cause you to lose your domains and money.
Perhaps it may seem foolish, but the "bs" in their name has always deterred me from using their services.
As it turns out, my decision to stay away from them was a wise one.
Both of my accounts were blocked by internetbs.net after purchasing and paying for multiple domain names at once. On two of these domains, I was unable to even set up the DNS before being blocked. There is nothing I can do about these domains at this point.
I have no intention of sending any dоcument scans to these offshore Bahamian individuals. Thankfully, any domains I previously registered with them over 4 years ago are still active. I am currently in the process of transferring all of my domains away from them and highly recommend others do the same.
I'm appalled by the registrar's lack of transparency and customer-centric approach. Despite being charged for domain renewal, my domain was not renewed, and when I tried to transfer it, my account was blocked without explanation. The support team's unresponsiveness and repeated requests for identification dоcuments are unacceptable.
It's clear that this registrar prioritizes security over customer satisfaction, and I would strongly advise against using their services. Their actions are a slap in the face to loyal customers like myself who have been with them for years.