The .org domain wanted to be transferred to a different registrar. The domain is situated at positive.name.
However, there seems to be an issue with the code located in the control panel of the domain, as attempts to generate another code result in an error message.
The only contact available at uk2.positive.name is through email to a "personal manager", but no response has been received.
Despite trying to use the HELP button that leads to positive.name and submitting a feedback form, there has been no resolution to this problem.
It's unclear what kind of company positive.name is, but it may be necessary to seek assistance from a different registrar or domain service provider to resolve this issue.
To address the issue mentioned earlier, one option to consider is to visit https://positive.name/support/contact-us.php.
Since this site is part of the ru-tld group, there should typically be no problems with receiving technical support.
However, given some concerns regarding the authenticity of the website, it may be wise to seek additional information from the domain owner on domenforum.net.
Based on the error message, it appears that the new code must meet certain criteria. Specifically, the code should be between 8 and 32 characters and must include:
- At least one digit
- One or more uppercase letters and one or more lowercase letters
- At least one non-alphanumeric character, which could include special characters, exclamation marks and so on.
Ensuring that the new code is created according to these specifications should help resolve the earlier issue mentioned.
Quote from: Term on Oct 17, 2022, 11:51 AMThe new code should be from 8 to 32 characters and include:
- one or more digits;
- one or more letters in upper case and one or more in lower case
- at least one non-alphanumeric character (may be exclamation marks, special characters, etc.)
Do you mean that the code generated by the panel is not known to work, as it does not meet these criteria and I have to create it manually?
Did I get it right?
Quote from: Kurz on Oct 17, 2022, 12:01 PMI have to create it manually?
Yes, this is the case, just add some character to the existing code and save it. I would add a question mark. Well, or a slash.
I've already had several services require me to upgrade old passwords this way.
In general, nothing worked with the transfer. I had to extend the domain and that's all.
Disturbing is that no one told me and did not respond, although I wrote from the mail to which he registered an account.
Complaint to ICANN, after that usually very quickly get in touch and give the code. In any case, there is something wrong with the registrar, you need to save the domain!
Quote from: Kurz on Oct 18, 2022, 08:48 AMIn general, nothing worked with the transfer.
What didn't work out?
The question, properly posed, is 50% of the answer.
Quote from: Guess jr. on Oct 18, 2022, 09:03 AMComplaint to ICANN,
Absolutely, completely useless, unnecessary organization that does nothing about complaints. IMHO.
Quote from: Kurz on Oct 18, 2022, 08:48 AMIn general, nothing worked with the transfer.
It is necessary to read carefully what is written in the logs, look at the error codes, rather than panic, "oh, all gone!",
and then there will be no need to write a complaint.
In this situation, it is recommended to reach out to the customer support of positive.name through their email or any other available contact method. If no response is received, considering seeking assistance from a different registrar or domain service provider would be appropriate. They might be able to guide you on how to transfer the .org domain and resolve the issue with the control panel code.
If you haven't received a response from positive.name and need to transfer your .org domain to a different registrar, here are a few steps you can take:
1. Double-check the contact information you provided to positive.name. Make sure the email address you used is correct and try reaching out again.
2. If positive.name has a support phone number, consider calling them to inquire about the issue and request assistance.
3. Look for alternative contact methods or support channels for positive.name. Check their website or any dоcumentation you may have to find additional ways to reach them.
4. If all attempts to contact positive.name fail, start researching other domain registrars or domain service providers. Look for reputable options that offer reliable customer support and have experience with domain transfers.
5. Contact the new registrar or service provider and explain your situation. They should be able to guide you through the process of transferring your .org domain and possibly assist with resolving any issues you encountered with positive.name.
Typically this can be due to an invalid auth code, a locked domain, or an error on their end. When an incoming transfer fails, the transfer fee is refunded to account credit
Despite the submitted request, the registrar has not provided the necessary authorization code, hindering the seamless transition of the domain to a new service provider. This lack of response raises concerns about the registrar's efficiency and customer service. Prompt communication and timely provision of transfer codes are crucial aspects of domain management, and the registrar's unresponsiveness may lead to inconvenience and frustration for the domain owner seeking to transfer their domain to another provider.