Possibly encountered, there is an old server utilizing DirectAdmin with a perpetual license. This server is self-sufficiently operational and used for servicing needs. However, out of the blue, a message appeared stating that the license was missing. We have not utilized DirectAdmin recently.
What is the quickest solution to resolve this issue?

All that is required is to renew the license by running the following script:

cd /usr/local/directadmin/scripts
./getLicense.sh CID LID


DirectAdmin is a web control panel designed by Canadian developers JBMC Software that has gained popularity due to its simple functionality. The control panel supports GNU/Linux (CentOS, Red Hat, Fedora, Debian distributions) and FreeBSD operating systems.
It has a clear navigation system with limited functions and menus, low system requirements, and operates at high speed. Its multi-level access system allows different access privileges for administrators, resellers, and users. The panel is specifically designed for experienced users.

To install DirectAdmin, a "clean" operating system is required. Users must first update the OS and install a basic set of programs from the console. After executing several installation commands, the configuration files for the panel are checked for accuracy.

One possible scenario is that a recent software update or configuration change inadvertently caused the license to become invalid or inaccessible. In such cases, reverting to a previous system snapshot or configuration backup could swiftly resolve the problem and reinstate the valid license.

Another critical aspect to investigate is the server's network connectivity. Issues such as DNS misconfigurations, firewall restrictions, or network hardware failures could prevent the server from reaching the DirectAdmin licensing server. It is vital to conduct comprehensive network tests, including ping and traceroute commands, to pinpoint any connectivity issues and address them promptly.

Reviewing the DirectAdmin license details stored on the server and cross-referencing them with the information provided by the licensing server can help identify discrepancies or inconsistencies. This meticulous verification process may uncover potential issues with the license file itself or the server's ability to retrieve and validate the license data.

If the investigation reveals that the license has indeed expired or become invalid, engaging directly with the DirectAdmin support team is imperative. They can provide tailored assistance, such as reactivating the license or issuing a new one if necessary, to swiftly restore the server's operational status.
Resolving the missing DirectAdmin license issue demands a comprehensive approach encompassing meticulous log analysis, network diagnostics, license validation checks, and responsive communication with the DirectAdmin support team. By systematically addressing each potential cause, the quickest solution can be identified and implemented to ensure the seamless continuity of the server's servicing capabilities.

Quote from: redshrey on Jul 06, 2022, 03:02 PMPossibly encountered, there is an old server utilizing DirectAdmin with a perpetual license. This server is self-sufficiently operational and used for servicing needs. However, out of the blue, a message appeared stating that the license was missing. We have not utilized DirectAdmin recently.
What is the quickest solution to resolve this issue?

Frustrating license issue! Here are two quick things to try:

Restart DirectAdmin service: This can sometimes refresh the license check and reclaim it if another server grabbed it accidentally.

Check Client Account Area: Login and see if your license key got reset. If so, update the server with the new key.

Let me know if these work! Otherwise, we can dig deeper.

This can happen if your DirectAdmin installation is outdated. To fix it, first try renewing your license using the command line. Once the license issue is resolved, immediately update DirectAdmin to the latest version to prevent similar situations in the future.

I now utilize the automatic upgrade option on some servers. However, for others, I prefer manual upgrades every few weeks.

Check the /usr/local/directadmin/scripts/directadmin directory for the license.key file. If it's absent or corrupted, you may need to retrieve a fresh license from the DirectAdmin client area. Ensure your server's IP address is registered with the license, as IP changes can trigger license validation failures.
If you can't access the client area due to forgotten credentials, consider reaching out to DirectAdmin support for recovery options.