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Payment Issue: Renewing Domain Fails

Started by erandafidy, Nov 23, 2023, 12:45 AM

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erandafidyTopic starter

I've been grappling with Web.z. com. I've got about 25 domains hanging out in there. And now, when I'm trying to renew one of those 25, the payment just won't go through. They've got this whole Paypal setup, and after I enter the OTP, bam, back to the Paypal login page I go. I've been at it for more than 10 tries since yesterday, using both my Personal and Business Paypal accounts.

- They're not even bothering to answer my tickets.
- And to top it off, I can't even transfer the domain out because it's been expired for a week already.

What in the world can I do in this situation?
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Bernaldy

 Let me guide you through some potential steps to resolve this issue:

1. Double-check your Paypal accounts and ensure they are in good standing with no issues that could be causing the payment failure.

2. Try using a different browser or clearing the cache and cookies on your current browser before attempting the payment again. Sometimes, technical issues can interfere with the payment process.

3. If possible, reach out to Paypal support to inquire if there are any restrictions on your account that could be causing the payment loop.

4. Consider reaching out to Web.z.com through different channels, such as social media or their live chat support, to escalate the urgency of your situation and get a response.

5. When it comes to the expired domain, you may want to explore the possibility of initiating a redemption process with Web.z.com or seek assistance from a domain registrar to see if there are any alternative solutions.

I understand how frustrating and stressful this situation can be, but don't lose hope. By approaching the problem methodically and exploring various avenues for support, you may find a solution that works for you. Keep persevering, and hopefully, you'll soon have this issue resolved.
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