I have been a customer of Knownhost since 2014 and have experienced excellent service and reliable uptime. However, I now need to upgrade my account for more memory, and my current package includes a "KH30DEAL" lifetime discount promo.
I contacted billing to upgrade my package and confirmed that my discount would still apply. However, I was informed that the new plans do not have a recurring coupon code, and the discount is built into the base pricing. Unfortunately, the previous VPS plans were retired at the end of 2020, making the lifetime discount on upgrades worthless.
I am frustrated with the lack of transparency and feel like it was a bait and switch tactic. Does anyone else have similar issues with Knownhost, and can anyone recommend an alternative VPS provider?
Yes, it certainly does seem like a questionable business practice to offer a lifetime discount for upgrades and then retire the plans shortly after the promo was posted.
While the new plans may have the same value, it is disappointing that the previous discount is no longer applicable. It would have been more transparent if they had notified customers in advance about their plans to retire the old VPS plans and the impact on the lifetime discount.
Firstly, it might be helpful to reach out to Knownhost again and express your concerns. Ask if there is any possibility of maintaining your lifetime discount or finding a solution that is acceptable to both parties. Sometimes, a direct conversation with the company can lead to a resolution.
If you are still unsatisfied with the outcome, you can consider researching and exploring other VPS providers that offer the features and pricing that meet your needs. Reading online reviews and seeking recommendations from other users can be beneficial in finding a reliable alternative.
Remember to compare pricing, features, customer support, and any promotional offers when evaluating different providers. Additionally, examining the terms and conditions thoroughly before making any commitments can help avoid any future disappointment.
Here are a few VPS providers that you may consider as alternatives to Knownhost:
1. DigitalOcean: DigitalOcean offers scalable and affordable cloud infrastructure with a user-friendly interface. They have a strong reputation for reliability and provide excellent dоcumentation and community support.
2. Vultr: Vultr offers high-performance cloud servers with a wide range of plans across multiple locations worldwide. They have competitive pricing and provide reliable infrastructure for hosting your applications.
3. Linode: Linode is known for its solid performance, affordability, and excellent customer support. They offer a variety of plans, including standard and high-memory instances, allowing you to choose the resources that suit your needs.
4. AWS EC2: Amazon Web Services (AWS) Elastic Compute Cloud (EC2) offers a powerful, flexible, and scalable cloud computing solution. It provides a vast array of options, including customizable virtual machines and pay-as-you-go pricing.
5. Google Cloud Platform: Google Cloud Platform (GCP) provides a robust infrastructure for hosting virtual machines. It offers reliable performance, scalability, and integration with other Google services.
It's like they're playing a classic bait-and-switch game, luring customers in with attractive deals only to pull the rug from under their feet when it's time to upgrade.
I've heard similar complaints from fellow designers who've had issues with Knownhost's customer support and pricing policies. If you're looking for a reliable VPS provider, I'd recommend checking out Liquid Web or DigitalOcean. They offer transparent pricing, robust infrastructure, and top-notch support.