I have been using Knownhost for three years and have been disappointed with their customer service. They treated me like a second-class citizen because I was on a shared plan. I had previously been on a dedicated server and then moved to a VPS before ending up on a shared plan.
I have worked with different webhosts from different companies, but rarely asked for support from Knownhost. Recently, I added two Wordpress sites and tried to use their "5 FREE SSL's" boast. However, the SSL's were not working, and I received warnings when visiting the site. After contacting technical support, I was told to wait for 24 hours, then 48 hours, and then they suggested buying SSL's from Knownhost.
They claimed that the issue was with cPanel, but I argued that my contract was with Knownhost, not cPanel. I just wanted them to upload two SSL's for my sites to resolve the problem. Overall, I'm disappointed by the quality of customer service from Knownhost, and I'm looking for recommendations for a better, cheaper webhost or VPS provider with great customer service.
Why not use the free SSL?
I'm confused about the issue with cPanel unless they have disabled it, as it has a built-in free SSL.
Web hosting services offer a platform for managing and displaying sites to users worldwide, and the increasing popularity of the internet has led to a surge in these services. As a result, there are countless hosting providers available today, making it challenging for clients to choose the right one.
Most companies offer similar plans, which can be confusing as clients may end up upgrading to a more expensive plan almost immediately after signing up for a lower-priced one.
I'm sorry to hear that you had issues with your previous hosting provider, Little Orange. It's crucial to avoid unreliable "homebrew" hosting companies like that. In the past, I have personally tried multiple hosting companies, including On the Move, Bluehost, SiteGround, and Knownhost (which was a managed VPS). However, I eventually decided to move away from those hosts and opt for a solution that provides complete peace of mind.
Your recent experience with adding two Wordpress sites and encountering SSL issues further highlights the lack of satisfactory support from Knownhost. Their suggestion to wait for 24 hours, then 48 hours, and eventually suggesting you buy SSLs from them instead of resolving the issue promptly is concerning. It seems like the problem was attributed to cPanel, but as a customer of Knownhost, your contract and expectations lie with them, not cPanel.
Given your disappointment with Knownhost's customer service, it's understandable that you are now seeking recommendations for a better, more cost-effective web hosting or VPS provider. You are looking for a provider that not only offers competitive pricing but also places a strong emphasis on delivering exceptional customer service.
Here are a few more web hosting providers that are known for their customer service:
1. InMotion Hosting: InMotion Hosting is known for its reliable and fast hosting services, along with excellent customer support. They offer a wide range of hosting options, including shared hosting, VPS, and dedicated servers.
2. SiteGround: SiteGround is often recommended for their exceptional customer service and technical support. They have a user-friendly interface, strong security features, and reliable hosting performance.
3. HostGator: HostGator offers various hosting plans and has a reputation for providing reliable customer support. They have a 24/7 live chat and phone support system, which can be helpful when you need quick assistance.
4. Bluehost: Bluehost is a well-established web hosting provider that offers a variety of hosting options, including shared, VPS, and dedicated hosting. They have a solid reputation for their customer service and helpful support team.