In today's world, customers have access to a wide range of shopping options, both online and in physical stores. They can purchase anything with just a touch of their finger, from groceries and clothing to prescriptions and furnishings. However, many customers still crave the tactile experience of physically seeing the product they are ordering, and therefore desire immediate gratification by receiving their orders as soon as possible. This has led retailers and e-commerce companies to implement omnichannel logistics, which enables faster delivery times.
According to a recent report, if delivery takes longer than a week, 38% of online customers will cancel their order. In contrast, only 16% of customers will cancel their orders if delivery takes between 6-7 days, 15% if delivery takes 4-5 days, and just 8% if delivery takes 3 days or less. To ensure a smooth order fulfillment process, businesses are turning to new technologies to predict shipping and service delays.
AWL India's omnichannel logistics platforms are helping multinational corporations coordinate their supply chain and logistics activities, resulting in greater profits and quicker customer satisfaction. By partnering with the right 3PL supplier and utilizing technology for precision, speed, and convenience, businesses can achieve seamless and satisfying shopping experiences for their customers. AWL India is at the forefront of incorporating technology into its supply chain management processes and warehouses.