Feeling overwhelmed by the daily grind of managing servers and supporting web hosting clients? Say no more! You can count on SupportSages to streamline your operations and deliver top-quality assistance to your customers.
Who are we?
SupportSages stands as a leading force in server management and web hosting helpdesk support, boasting an impressive 14-year track record in the industry. Our team of experts is deeply committed to offering outstanding support and ensuring maximum customer satisfaction.
What do we provide?
We offer a variety of flexible and customized support plans tailored to your specific needs. Check out some of our most sought-after plans:
1. Exclusive Helpdesk Support Plan: This plan guarantees a dedicated team of seasoned professionals solely focused on addressing your support tickets. We seamlessly integrate with your team, delivering around-the-clock aid, ticket management, troubleshooting, and proactive server monitoring. Find out more about our Exclusive Helpdesk Support plan.
Individual Tech Levels L1 L2 L3 L3E DevOps
Control Panels cPanel/DirectAdmin/Plesk Any Any Any Any
Ansible / Terraform / IaC No No Ansible Ansible Yes
Price per tech per month $999 $1199 $1499 $1999 Starting from $1999
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Dedicated Team (4+1+1)* $3500 $4500 $5800 $7600 Starting from $8000
*4+1+1 = 4 Regular Techs + 1 Backup Tech + 1 Technical Account Manager (L3 experienced)
2. Quasi Exclusive Plan: Our Quasi Exclusive Plan provides a cost-effective option for those in need of expert support without requiring a dedicated team. With this plan, you'll enjoy a smaller pool of shared clients, ensuring quicker response times and personalized attention. Learn more about our Quasi Exclusive Plans.
Features Leader Champion Coach
Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2) Yes Yes Yes
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets (Per month) 150 300 500
Number of Live Chats (Per month) 50 100 200
Number of Servers supported Unlimited Unlimited Unlimited
Price (Per month) $499 $799 $1499
3. Semi-Exclusive Plans: Our Semi-Exclusive Plans are crafted for businesses with fluctuating support needs. You'll have access to a shared team of skilled technicians who will promptly and efficiently handle your support tickets. Learn more about our Semi-Exclusive Plans.
Features Sangha Abbots Masters
Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Number of clients per team 2 2 2
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets (Per day) 25L1/6L2/3L3 40L1/12L2/6L3 50L1/20L2/10L3
Number of Live Chats (Per month) 50 100 200
Number of Servers supported <30 <80 <150
dоcumentation / Technical Blogs 3 5 10
Price (Per month) $1800 $2500 $4000
https://www.supportsages.com/