Are you tired of dealing with day to day challenges of managing your servers and providing support to your web hosting clients? Are you seeking to hire an extended team to assist with your onshore tech support? Your search ends here! SupportSages is ready to streamline your operations and offer exceptional support to your customers.
Who are we?
SupportSages is a leading server management and web hosting helpdesk support company with over 14 years of solid experience. Our passionate team is committed to delivering outstanding support, ensuring your customers receive the highest level of satisfaction.
What do we offer?
We provide a variety of flexible and customized support plans that meet your unique needs. Here's an overview of our most popular plans:
1. Dedicated Helpdesk Support Plan: With our Dedicated Helpdesk Support Plan, you'll have a team of experienced professionals solely dedicated to managing your support tickets. We work as an extension of your team, offering 24/7 assistance, ticket management, troubleshooting, and proactive server monitoring. Find out more about our Dedicated Helpdesk Support plan.
Individual Tech Levels L1 L2 L3 L3E DevOps
Control Panels cPanel/DirectAdmin/Plesk Any Any Any Any
Ansible / Terraform / IaC No No Ansible Ansible Yes
Price per tech per month $999 $1199 $1499 $1999 Starting from $1999
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Dedicated Team (4+1+1)* $3500 $4500 $5800 $7600 Starting from $8000
*4+1+1 = 4 Regular Techs + 1 Backup Tech + 1 Technical Account Manager (L3 experienced)
2. Quasi Dedicated Plan: Our Quasi Dedicated Plan is a budget-friendly option for those who need expert support but may not require a fully dedicated team. This plan includes fewer shared clients, ensuring quicker responses and more personalized service. Find out more about our Quasi Dedicated Plans.
Features Leader Champion Coach
Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Live Chat Support (Technical - L1 & L2) Yes Yes Yes
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets (Per month) 150 300 500
Number of Live Chats (Per month) 50 100 200
Number of Servers supported Unlimited Unlimited Unlimited
Price (Per month) $499 $799 $1499
3. Semi-Dedicated Plans: Our Semi-Dedicated Plans cater to businesses with varying support needs. You'll have access to a shared team of skilled technicians who will promptly and effectively manage your support tickets. Learn more about our Semi Dedicated Plans.
Features Sangha Abbots Masters
Level of Support L1, L2 & L3 L1, L2 & L3 L1, L2 & L3 + DevOps
Number of clients per team 2 2 2
Live Chat Support (Sales & Pre-Sales) No Yes Yes
Number of Helpdesk tickets (Per day) 25L1/6L2/3L3 40L1/12L2/6L3 50L1/20L2/10L3
Number of Live Chats (Per month) 50 100 200
Number of Servers supported <30 <80 <150
dоcumentation / Technical Blogs 3 5 10
Price (Per month) $1800 $2500 $4000
4. Per Server Helpdesk, LiveChat & Server Management Plans: Every bussiness starts small with just one server. We have grown alongside our customers and love working with those who have a vision to expand their hosting bussiness. If you are just starting out and have less than 10 servers, our per server management plan is perfect for you! If you have more servers, check out our Quasi Dedicated plans, as they may offer you a better value! Find out more about our Per Server Plan.
Features (Per month) Silver Gold Platinum
24/7 Helpdesk Support L1 + L2 + L3 L1 + L2 + L3 L1 + L2 + L3
Live Chat Support (Technical - L1 & L2) No No Yes
Live Chat Support (Sales & Pre-Sales) No No Yes
Number of Helpdesk tickets Unlimited Unlimited Unlimited
Number of Live Chats 0 0 Unlimited
Control Panel Needed Not Needed Not Needed
Price (per month) $59 $89 $129
https://www.supportsages.com/